This is what you need to know about international shipping from Norway

We know that international shipping can be a hassle for many people so we’ve taken the pain away by making sure that you can shop with confidence, knowing exactly what’s going to happen.
Please make sure you order the correct items when you place your order. You can always reach out to us with any questions you might have, either by email, on Facebook or Instagram. 

Short version:

• If you are a a private person you will pay everything in the shopping cart and not have any charges or fees later. You WILL NOT receive another invoice for customs, taxes, duties or any other fees (excluding Japan, China, South Korea, India and Brazil. They follow business terms. See next point) 
• If you are a business you will pay customs, duties and taxes to DHL later.

How exactly does this work?

Long version:

We’ve divided it in to two segments, B2C (Business To Consumer) and B2B (Business To Business) sales (Japan, China, South Korea, India and Brazil follow B2B sales):

1. If you are shopping as a B2C customer, that is, you are using your personal name and NOT purchasing from and for a company, you will be charged a fee that is equivalent to your countries taxes (VAT), duties and DHL’s customs fee. All our prices on our website are excluding any taxes, meaning that you will be charged for taxes, duties and customs if we just shipped it. When we charge you for the “Prepay For All Taxes & Fees” it’s the same amount that you would have to pay later if we didn’t charge you. Since this is the best solution for all parties, we don’t offer any other solution for B2C customers.

Example: You purchase toolbelts for 960 Euro and live in Australia. In this case let’s say shipping to Australia costs 40 Euro so the total price would be 1000 euro. If we sent the goods without helping you out with the extra fees, you would get an invoice from DHL for Australian taxes, duties and customs which would be about 153 Euro (10% GST + 5% duties and 5 Euro in customs). “Prepay For All Taxes & Fees.” is the same amount. Also, when paying to us, you are guaranteed that you won’t get any extra fees.

2. If you are shopping as a B2B customer, that is, you are purchasing as a company, you will get a tax invoice from DHL later. The reason for that is so that you can claim the VAT back (in accordance with your countries rules and regulations) and have a specified invoice for that. What will happen is that you will pay for the products and shipping to us, we will send the goods, and while they are on their way to you, you will get an invoice from DHL to your company where they charge you for your countries VAT (taxes on the whole order), duties (usually 0-6% of the price for the products) and about 5 Euro in customs fee. This is if you are shopping as a B2C customer as well and live in Japan, China, South Korea, India or Brazil as well.

Example:You purchase toolbelts for 960 Euro and live in Australia. In this case let’s say shipping to Australia costs 40 Euro so the total price would be 1000 euro. We will send the order and you will get an invoice from DHL for Australian taxes, duties and customs which would be about 153 Euro (10% GST + 5% duties and 5 Euro in customs) when the goods are on their way. 

A simplified introduction to duties

Every product that is shipped internationally is classified in what’s called Tariff Codes. Tariff codes have between 6 and 10 digits and help each country determine the amount of duties that you need to pay, based on which Tariff Code the product has. Duties are basically there to protect a countries local economy and jobs by controlling the flow of goods going in and out a a country.

Example 1: You live in Australia and purchase a hammer that’s made in the USA and shipped from Norway. In Australia, that would be classified as Tariff Code 8205.20.00.04 and have a 5% duty cost.

Example 2: You live in Australia and purchase a square that’s made in the USA and shipped from Norway. In Australia, that would be classified as Tariff Code 9017.80.80.57 and have 0% duty cost.

Returns 

We’ve divided returns in two segments as well.

If you purchase as a Consumer (private person) and want to return your order we will keep the “Prepay For All Taxes & Fees.”. The reason is that when we ship to you as a Consumer we will get an invoice from DHL which is equal to that extra amount you paid, and that is not refundable to us. You will also cover the cost and be responsible for return shipping.

Example: You purchase toolbelts for 960 Euro and live in Australia. In this case let’s say shipping to Australia costs 40 Euro so the total price would be 1000 euro. “Prepay For All Taxes & Fees.” would be about 153 Euro (10% GST + 5% duties and 5 Euro in customs). If you choose to return this order we will credit you 1000 Euro (your products + what we paid in shipping) and keep 153. You will also have to pay for return shipping. 

If you purchase as a Company and want to return your order we will credit you the value of the products. Since you purchase as a Company, you will have received an invoice from DHL for VAT (taxes), duties and customs fee. You might be able to do the paperwork with your local authorities to reclaim the VAT, but it might be more work than value. Most people will view this as lost money. Duties and customs fees are not refundable.

Example: You purchase toolbelts for 960 Euro and live in Australia. In this case let’s say shipping to Australia costs 40 Euro so the total price would be 1000 euro. You’ve paid 153 Euro to DHL for GST (taxes), duties and customs. When you return the goods to us we will credit you 960 Euro. You can at your own discretion choose to do the paperwork to reclaim the GST from the Australian government, if at all possible. We do not guarantee that it is possible. 

Both segments will have 14 days from the day you receive the items to notify us that you want to return them. Once cancelled, you’ve got another 14 days to send the items.

When wanting to return your order, you are responsible for return postage. You can choose your own carrier, but we are not responsible for goods that go missing on their way back. Neither can we refund the order if they do. If we’ve sent you the wrong tools or the tools are faulty, we’ll refund postage or arrange shipping at our discretion.

All returns must be sent to:

Hammerslaget AS
Drammensveien 281
3420 Lierskogen
Norway

Noification email: post (at) thehammerstroke.com 

Notification phone number: +47 40 40 68 87

You’ll be refunded within 14 days after we’ve received the good, assuming that they are still new and in resaleable condition, including undamaged packaging. We’ll let you know if we need to charge you a 15% restocking fee at our discretion, but that’s not very likely to happen.

Exchanges

We don’t offer exchanges. We will refund item you return, and you can then place a new order online for the item you actually wanted.